We are not required to provide a refund or replacement if you change your mind.

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However, you can choose to refund or return an item if it has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what it said it would, or what you asked for and can’t easily be fixed.

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Alternatively, you can choose to keep the item and we will compensate you for any drop of value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

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Please email us at info@wesanitise.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

Please keep your proof of purchase – e.g. your receipt.